Unraveling the Impacts of Whatsapp Messaging on Interpersonal Communication Dynamics: A Study of University Students
DOI:
https://doi.org/10.55737/qjss.716834311Keywords:
WhatsApp Messaging, Interpersonal Communication, University Students, Communication Technology, EducationAbstract
This quantitative study investigates the influence of WhatsApp usage on interpersonal communication skills and interpersonal relationships among university students. Utilizing a self-administered questionnaire, 202 valid responses were collected to explore the correlation between WhatsApp use and these two variables. Our findings indicate a significant association between the frequency of WhatsApp usage and interpersonal communication skills and interpersonal relationships among the participating university students. This research contributes valuable insights into the contemporary dynamics of communication technology and its impact on the social fabric within educational settings. This can empower students to navigate the digital communication landscape with awareness and skill. Future research should adopt an interdisciplinary approach to study the cultural and psychological aspects of WhatsApp usage.
Downloads
References
Aal, L. B., Parmar, J. N., Patel, V. R., & Sen, D. J. (2014). WhatsApp, Skype, Wickr, Viber, Twitter, and Blog are ready to asymptote globally from all corners during communications in the latest fast life. Research Journal of Science and Technology, 6(2), 101-116. https://rjstonline.com/AbstractView.aspx?PID=2014-6-2-9
Abbas, J., Aman, J., Nurunnabi, M., & Bano, S. (2019). The impact of social media on learning behavior for sustainable education: Evidence of students from selected universities in Pakistan. Sustainability, 11(6), 1683. https://doi.org/10.3390/su11061683
Al-Rahmi, W. M., Alzahrani, A. I., Yahaya, N., Alalwan, N., & Kamin, Y. B. (2020). Digital communication: Information and communication technology (ICT) usage for education sustainability. Sustainability, 12(12), 5052. https://doi.org/10.3390/su12125052
Al-Rahmi, W. M., Othman, M. S., & Musa, M. A. (2014). The improvement of students' academic performance by using social media through collaborative learning in Malaysian higher education. Asian Social Science, 10(8), 210. https://doi.org/10.5539/ass.v10n8p210
Babbie, E. (2015). Observing ourselves: Essays in social research. Waveland Press.
Baguma, R., Bagarukayo, E., Namubiru, P., Brown, C., & Mayisela, T. (2019). Using WhatsApp in Teaching to Develop Higher Order Thinking Skills--A Literature Review Using the Activity Theory Lens. International Journal of Education and Development Using Information and Communication Technology, 15(2), 98-116.
Bashir-Badmus, K. (2018). Analysis of Gender Issues in Selected WhatsApp Status (Doctoral dissertation, Kwara State University (Nigeria)). Behavior and Social Networking, 14(4), 253-258.
Boyd, D. M., & Ellison, N. B. (2007). Social network sites: Definition, history, and scholarship. Journal of Computer-Mediated Communication, 13(1), 210-230. https://doi.org/10.1111/j.1083-6101.2007.00393.x
Chandio, D. A., Shabbir, T., & Ramzan, M. (2023). Incorporating the globalization paradigm: Effects of digital media usage on gratification. Global Digital & Print Media Review, VI(II), 354-364. https://doi.org/10.31703/gdpmr.2023(vi-ii).25
Chikoko, V. (2020). This technology we all wash with The efficacy of leveraging WhatsApp in delivering a master's module. Technology-based Teaching and Learning in Higher Education during the Time of COVID, 19, 134-156.
Damanhouri, M. (2018). Undefined. Khazar Journal of Humanities and Social Sciences, 21(1), 68-82. https://doi.org/10.5782/2223-2621.2018.21.1.68
Dhir, A., Yossatorn, Y., Kaur, P., & Chen, S. (2018). Online social media fatigue and psychological wellbeing—A study of compulsive use, fear of missing out, fatigue, anxiety and depression. International Journal of Information Management, 40, 141-152. https://doi.org/10.1016/j.ijinfomgt.2018.01.012
Dhir, A., Yossatorn, Y., Kaur, P., & Chen, S. (2018). Online social media fatigue and psychological wellbeing—A study of compulsive use, fear of missing out, fatigue, anxiety and depression. International Journal of Information Management, 40, 141-152. https://doi.org/10.1016/j.ijinfomgt.2018.01.012
Ellison, N. B., Steinfield, C., & Lampe, C. (2007). The benefits of Facebook “Friends:” social capital and college students’ use of online social network sites. Journal of Computer-Mediated Communication, 12(4), 1143-1168. https://doi.org/10.1111/j.1083-6101.2007.00367.x
Falgoust, G., Winterlind, E., Moon, P., Parker, A., Zinzow, H., & Chalil Madathil, K. (2022). Applying the uses and gratifications theory to identify motivational factors behind young adults' participation in viral social media challenges on TikTok. Human Factors in Healthcare, 2, 100014. https://doi.org/10.1016/j.hfh.2022.100014
Gao, L. (2023). The Art of Communication in the Digital Age: Trends, Challenges, and Innovations. International Journal of Education and Humanities, 11(3), 287-290.
Gupta, S., & Upadhyay, P. (2019). Social Sustainability of Online Instant Messaging Platform—WhatsApp. In Research into Design for a Connected World: Proceedings of ICoRD 2019 Volume 1 (pp. 473-482). Springer Singapore.
Jordan, K. (2023). How can messaging apps, WhatsApp and SMS be used to support learning? A scoping review. Technology, Pedagogy and Education, 32(3), 275-288. https://doi.org/10.1080/1475939x.2023.2201590
Junco, R. (2015). Student class standing, Facebook use, and academic performance. Journal of Applied Developmental Psychology, 36, 18-29. https://doi.org/10.1016/j.appdev.2014.11.001
Katz, E., Blumler, J. G., & Gurevitch, M. (1973). Uses and gratifications research. The Public Opinion Quarterly, 37(4), 509-523. https://doi.org/10.1086/268109
Kiran, P., & Srivastava, A. (2018). WhatsApp and its impact on the social life of youngsters: a perspective. Management Insight, 14(1), 57-64. https://doi.org/10.21844/mijia.14.01.9
Li, J., Wang, Y., Sun, Y., Liang, Y., & Dou, K. (2021). undefined. Current Psychology, 42(4), 3349-3361. https://doi.org/10.1007/s12144-021-01693-9
Manago, A. M., & McKenzie, J. (2022). Culture and digital media in adolescent development. Handbook of adolescent digital media use and mental health, 162-187.
Manurung, J., Napitupulu, M. H., & Simangunsong, H. (2022). Undefined. Jurnal Ilmu Pendidikan dan Humaniora, 11(2), 153-169. https://doi.org/10.35335/jiph.v11i2.21
Mazzuoccolo, L. D., Esposito, M. N., Luna, P. C., Seiref, S., Dominguez, M., & Echeverria, C. M. (2019). Undefined. Telemedicine and e-Health, 25(4), 294-300. https://doi.org/10.1089/tmj.2018.0059
Moawad, R. A. (2022). Using WhatsApp during the COVID-19 pandemic and the emotions and perceptions of users. Psychology Research and Behavior Management, 15, 2369-2381. https://doi.org/10.2147/prbm.s367724
Nkambule, B. I. (2023). WhatsApp Messenger as a supplementary tool for school curriculum knowledge transfer and acquisition during COVID-19 stricter lockdown: Educators’ perceptions. Research in Social Sciences and Technology, 8(2), 37-55. https://doi.org/10.46303/ressat.2023.10
Nouwens, M., Griggio, C. F., & Mackay, W. E. (2017). "WhatsApp is for the family; Messenger is for friends." Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems. https://doi.org/10.1145/3025453.3025484
Porter, C. E., & Donthu, N. (2006). Using the technology acceptance model to explain how attitudes determine internet usage: The role of perceived access barriers and demographics. Journal of Business Research, 59(9), 999-1007. https://doi.org/10.1016/j.jbusres.2006.06.003
Savitri, E., & Musfialdy. (2016). The effect of taxpayer awareness, tax socialization, tax penalties, and compliance cost at taxpayer compliance with service quality as a mediating variable. Procedia - Social and Behavioral Sciences, 219, 682-687. https://doi.org/10.1016/j.sbspro.2016.05.051
Sevük, T. (2013). The influence of Facebook on interpersonal communication (Doctoral dissertation, Eastern Mediterranean University (EMU)-Doğu Akdeniz Üniversitesi (DAÜ)).
Singh, R. K., & Victor, S. R. (2021). Development of Video Modules to Enhance English Communication Skills Among Tribal Students of MP State (Doctoral dissertation, Indira Gandhi National Tribal University, Amarkantak, Madhya Pradesh-484886).
Solomon, D., & Theiss, J. (2022). Interpersonal communication: Putting theory into practice. Routledge.
Stone, S., & Logan, A. (2018). Exploring students’ use of the social networking site WhatsApp to foster connectedness in the online learning experience. Irish Journal of Technology Enhanced Learning, 3(1), 44-57. https://doi.org/10.22554/ijtel.v3i1.28
Sun, S., Liu, Z., Zhai, Y., & Wang, F. (2022). COVID-19 vaccines on TikTok: A big-data analysis of entangled discourses. International Journal of Environmental Research and Public Health, 19(20), 13287. https://doi.org/10.3390/ijerph192013287
Sun, Y., & Zhang, Y. (2021). A review of theories and models applied in studies of social media addiction and implications for future research. Addictive Behaviors, 114, 106699. https://doi.org/10.1016/j.addbeh.2020.106699
Sun, Y., Wang, G., & Feng, H. (2021). Linguistic studies on social media: A bibliometric analysis. SAGE Open, 11(3), 215824402110475. https://doi.org/10.1177/21582440211047572
Turp, M. (2020). Social media, interpersonal relations and the objective attitude. Ethics and Information Technology, 22(3), 269-279. https://doi.org/10.1007/s10676-020-09538-y
Vitak, J., Zube, P., Smock, A., Carr, C. T., Ellison, N., & Lampe, C. (2011). It's complicated: Facebook users' political participation in the 2008 election. Cyberpsychology, Behavior, and Social Networking, 14(3), 107-114. https://doi.org/10.1089/cyber.2009.0226
Wang, H., Fussell, S. F., & Setlock, L. D. (2009). Cultural difference and adaptation of communication styles in computer-mediated group brainstorming. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. https://doi.org/10.1145/1518701.1518806
Weidlich, J., Kreijns, K., Rajagopal, K., & Bastiaens, T. (2018, June). What Social Presence is, what it isn’t, and how to measure it: A work in progress. In EdMedia+ Innovate Learning (pp. 2142-2150). Association for the Advancement of Computing in Education (AACE).
Published
Issue
Section
License
Copyright (c) 2023 Naila Rafique, Saima Iqbal, Maria Ashraf
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
