Customer Acquisition Strategies for Tech Start-ups: Analyzing the Effectiveness of Different Customer Acquisition Channels Using Advanced Analytics
DOI:
https://doi.org/10.55737/qjssh.395501517Keywords:
Customer Acquisition, Tech Start-ups, Return on Investment (ROI), Advanced Analytics, Customer Lifetime Value (CLV)Abstract
This study investigates the effectiveness of different customer acquisition channels—social media, content marketing, SEO, paid advertising, influencer partnerships, and email marketing—on key performance metrics such as return on investment (ROI), customer conversion rates, and customer lifetime value (CLV) for tech start-ups. Additionally, it explores the moderating role of advanced analytics in enhancing these channels' performance. Using a quantitative research design, data were collected from 200 respondents from tech start-ups via a structured questionnaire. The results indicate that SEO and email marketing have the strongest positive impact on ROI, conversion rates, and CLV, followed by social media and content marketing. Paid advertising and influencer partnerships, though effective, had comparatively smaller effects. The study also confirms that advanced analytics significantly enhances the effectiveness of all acquisition channels, particularly SEO and social media. These findings provide critical insights for tech start-ups, suggesting that prioritizing organic channels like SEO and email marketing, combined with data-driven decision-making, can yield higher returns. Theoretical implications include an expanded understanding of multi-channel strategies in start-ups, while practical implications highlight the importance of advanced analytics in optimizing customer acquisition efforts. Future research could explore how start-ups in diverse industries can further optimize these strategies.
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